🔒 Privacy Policy

Our Privacy Commitments at a Glance

Before reading the full policy, here are the six core privacy commitments ji33 Casino makes to every player. These are not just words — they are built into our systems and processes.

1. Overview

This Privacy Policy ("Policy") describes how ji33 Casino ("ji33," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the ji33 Casino website and mobile platform (collectively, the "Platform"). This Policy applies to all personal data processed by ji33 Casino in connection with the provision of our online gaming services.

ji33 Casino is committed to protecting the privacy and security of your personal information. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the ji33 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

ji33 Casino collects the following categories of personal data from players and Platform users:

ji33 Casino does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes.

3. How We Collect Your Data

ji33 Casino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 10 for our full Cookies Policy.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public records or databases used for fraud prevention and regulatory compliance purposes.

4. Purpose of Processing

ji33 Casino processes your personal data for the following specific purposes:

• Account management: Creating, maintaining, and securing your ji33 player account.
• Identity verification (KYC): Verifying your identity and age (21+) in compliance with regulatory requirements.
• Payment processing: Processing deposits, withdrawals, and refunds via GCash, PayMaya, and bank transfers.
• Service delivery: Providing access to games, promotions, and all Platform features.
• Customer support: Responding to your inquiries, complaints, and support requests.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling and applying responsible gaming tools where appropriate.
• Anti-money laundering (AML): Detecting, investigating, and reporting suspicious financial activity as required by Philippine law.
• Fraud prevention: Identifying and preventing fraudulent activity, bonus abuse, and unauthorized account access.
• Legal compliance: Meeting our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act, and gaming regulations.
• Marketing communications: Sending promotional offers and updates, where you have provided consent or where permitted by applicable law.
• Platform improvement: Analyzing usage patterns to improve the Platform's features, performance, and user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ji33 Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., providing the gaming services you have registered for).
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

ji33 Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory Authorities

ji33 Casino may disclose personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by law or in response to a valid legal order.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ji33 Casino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.

7. Data Retention

ji33 Casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

ji33 Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication for all administrative access to systems containing personal data
• Regular penetration testing and security audits by independent third-party specialists
• Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis
• Comprehensive employee data privacy training and confidentiality obligations
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ji33 Casino will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ji33 Casino:

• Right to be informed: The right to know what personal data we collect and how we use it — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to all data rights requests within fifteen (15) business days. We may need to verify your identity before processing your request.

10. Cookies Policy

ji33 Casino uses cookies and similar tracking technologies on the Platform to enhance your experience, analyze usage, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
• Performance cookies: Collect anonymized data about how you use the Platform to help us improve performance and user experience.
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
• Analytics cookies: Help us understand aggregate usage patterns across the Platform. Data collected is anonymized and used only for internal analysis.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. ji33 Casino does not use third-party advertising cookies or share cookie data with external advertising networks.

11. Minors

ji33 Casino's services are strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the Platform in any capacity.

If ji33 Casino becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or that we have inadvertently collected data from a minor, please contact our Data Protection Officer immediately using the details in Section 13.

12. Changes to This Policy

ji33 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players via email or an in-platform notification at least 15 days before the changes take effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the ji33 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data before the changes take effect, subject to our legal retention obligations.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ji33 Casino, please contact our designated Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that ji33 Casino has not handled your personal data in accordance with the Data Privacy Act of 2012. The NPC is the supervisory authority responsible for data protection in the Philippines.